Have A Question?
Browse some of our most frequently asked questions below!
Rent is due on the 1st of each month. Late fees will be assessed based upon the terms of your lease. If your rent is not turned in by the 5th then late fees are assessed on the 6th.
We offer our residents the convenience of making their payment online and viewing the details of their account! You can pay by ACH or by credit card. If you choose to use the ACH function, it is free. However, if you use the credit card option, you will be notified that there is a processing fee charged by the credit card company. Credit card use is optional, not required.
You can make all payments and view payment history through the tenant portal on appfolio, and turning in checks in person can occur during work hours.
If you like the old-fashioned way, our office is open Monday through Friday from 9:00 AM to 5:00 PM and you’re welcome to stop by to say hello and drop off your rent payments!
You can submit your request through your tenant portal. If you have an after hours emergency, you can call the 24 hour line to request immediate assistance.
Emergency hotline number: (858) 799-0150
You will often hear back within 24 hours, but please allow two business days to hear from us for standard maintenance requests. If you have not heard from our office or one of our vendors in 48 business hours, contact our office to let us know and we’ll get it resolved quickly.
For fire, flood, electrical, medical, or natural disaster emergencies, including earthquakes, call 911 first! Please also call our 24 hour emergency hotline. (Please outline the details of your emergency maintenance policy here)
Residents are responsible for changing air conditioning/heating filters and replacing smoke detector batteries when needed. You should change your smoke alarm batteries at least twice each year or as frequently as needed. Residents are also responsible for changing light bulbs in light fixtures. If yard and landscape maintenance is not specifically covered in your rental agreement, you are responsible for maintaining these areas. If you’re unsure , please refer to the terms of your lease or give us a call and we’ll happily clarify.
We completely understand the need to personalize your space, but we ask that before you begin any changes or modifications to the property (inside or outside your home), you have them approved by your property manager (Failure to do so could potentially result in deductions from your security deposit).
All tenants are required to maintain Legal Liability Insurance. Coverage is required in the amount of One Hundred Thousand Dollars ($100,000.00) for damage to both Landlord’s and third parties’ property with the insurance covering the following perils: fire, smoke, explosion, accidental water discharge and sewer backup.
This is to protect you, as the tenant. If you start a cooking fire, you would be liable for the cost to repair this and costs could be tens of thousands of dollars. This insurance would cover those damages on your behalf.
While the owner’s insurance policy covers this, as per the lease, since you caused the damage you would be personally liable for the costs. This type of insurance would cover your costs (minus the deductible).
This is just liability and does not protect your personal belongings. For that, you’ll also need Renter’s Insurance. Renter’s Insurance is typically bundled with liability and can usually be purchased from your auto insurance company.
Contact your property manager as soon as possible to discuss your situation and options in detail before breaking your lease. Breaking your lease can adversely affect your credit and incur costly fees. See your individual lease agreement for details or call us with any questions.
All tenants are required to submit a 30 day notice to the office in writing to your property manager, you may also refer to your lease for additional guidance or contact your property manager for additional clarification.
No, J&D Management does not allow subletting under any circumstances.
Yes! You can set-up an automatic payment and never again have to worry about slow mail or late payments. You do not even have to think about your payment; automatic (ACH) payments automatically deduct the current amounts due on the payment due date. The ACH payments will continue until you cancel it. All you need to do is set yourself up through your tenant portal, and you are all ready to go!
Tenants are allowed to set up their own pest control whenever they would like, however, you must contact the property manager to see if the owner will pay for it.
Many, but not all, of our properties allow pets. If pets are allowed, the following applies:
Cat Deposit $300 each.
Dogs $350 each under 25lbs.
Dogs $500 each over 25lbs.
Certain Breed Restrictions Apply
Please contact your property manager or leasing agent for a list of restricted breeds.
Locations We Serve
Rancho Santa Fe.